ENERCON’s Tradeshow Process

ENERCON’s Tradeshow Process

 

  • ORDERS MUST BE PLACED ONLINE 3 BUSINESS DAYS PRIOR TO REQUESTED SHIP DATE.

  • ALL ORDERS MUST BE PLACED ONLINE.

  • ALL ITEMS MUST BE IN STOCK AT WAREHOUSE.
  • Final and Complete Orders need to be placed online within 3 BUSINESS DAYS of required ship date via the tradeshow portal. Sufficient transit time should be considered by Enercon when placing online orders. Please note the UPS Transit schedule when selecting ship method.

 

  • Please continue to keep InTandem updated with the event prep and schedule so that we can assist and support as much as possible.

 

  • The order is finalized 3 BUSINESS DAYS prior to shipping. If there is a change to an order, enercon@intandempromotions.com must be notified with the order number and RUSH in the subject line. This will alert us to the order that needs to be adjusted. Changes 48 hours prior to the ship date are not guaranteed to be made but we will do our best and may incur RUSH charges.

 

  • InTandem will alert ENERCON of any order issues within 24 hours of the ship date.

 

  • Enercon will schedule UPS pick up from event to return items to ITP using the provided return labels.

 

  • InTandem will receive in all items that have been returned and verify them against the order. For any Branded Merchandise returned, InTandem will separate it from “stock” product. No credit will be provided for returned swag.

 

  

ITP’s Process

 

  • Warehouse team packs and ships booth and items ordered
    • return labels included for same # of boxes back.

 

  • ITP will provide checklist to warehouse for what should be coming back
    • booth supplies (steamer, stands, banners, monitors, etc.)

 

  • Upon return all items on the checklist will be assessed to ensure nothing is missing or broken.
    • ITP will send the ENERCON team an email if items are returned broken, missing, etc.
    • If items need to be replaced, ITP will notify ENERCON and get the items ordered and invoice sent.
    • ENERCON will be responsible for getting the invoice of broken items to divisions.

 

 

 

Ordering Swag (not currently stocked)

 

  • CUSTOM ORDERS PLACED THROUGH PORTAL MUST BE PLACED 2 WEEKS IN ADVANCE OF REQUESTED SHIP DATE.
  • New item presentation requests must be requested at the latest 15-20 business days of show date.
    • Please use portal provided by ITP.
    • standard production time is 5 - 10 business days after final proof approval.

 

 

  • Printed Materials need to be requested 5 business days before SHIP date. Requests must include acceptable artwork meeting the below standards.
    • All artwork files need to Include 1/8” bleed and must be sent in an eps file format.
    • Artwork not meeting the necessary specification will be corrected by InTandem creative and will incur additional charges per agreement. Any delays associated with unacceptable artwork may incur rush fees as per agreement.